See the Whole Customer Journey
One customer record unites the online order, the in-store return, and the service conversation.
Associates and agents see the full history before they act, regardless of which channel the shopper used last.
Unified Commerce Software for Omnichannel Retail
Where Planning and Execution Work as One.
Smarter Planning. Seamless Execution. Real-Time Agility.
ActivePlanning unifies forecasting, replenishment, and allocation in one AI-powered platform. Use it on its own to elevate planning precision and responsiveness, or unlock its full potential by unifying it with Manhattan's Warehouse, Labor, Transportation, and Omnichannel solutions.
The result? One real-time plan that adapts instantly, drives faster decisions, and improves total landed cost.
Challenges
One Customer Journey Across Every Channel
Unified commerce puts the order, the inventory record, and the service history behind every customer interaction in one place. Stores, websites, and service teams all work from the same current information.
Adjust Fulfillment in Real Time
Each order is routed based on real-time inventory.
Order Management weighs real-time inventory across stores and distribution centers, plus transit time and store traffic, so fulfillment keeps pace as conditions change throughout the day.
One Platform Behind Every Channel
Point of sale, store inventory, order management, and customer engagement share one platform and one data model. With nothing to integrate, an update made in one channel is visible to every other channel as it happens.
Return and Resolve Anywhere
A return started online can be received at any store. A service conversation that begins in chat carries the order history with it, so no one asks the shopper to start over.
Unified Commerce in Action
40000
Orders shipped daily during peak season
PacSun turned its 330 stores into fulfillment points using ActiveOrder™, with volumes reaching 40,000 orders a day directly from stores during peak periods.
35
Ecommerce orders, overnight
When the pandemic closed its stores, ecommerce orders at Brooks Brothers jumped from 35% to 100% overnight. Ship-from-store on ActiveOrder™ kept its stores fulfilling.
35
Higher checkout throughput
Lamps Plus lifted point of sale throughput by 35%, from scanning items to printing receipts, after deploying ActiveStore™ Point of Sale to 36 locations in six months.
60
Deflection rate with Maven
The Army & Air Force Exchange reached a 60% deflection rate with Maven, reducing live-agent chat volumes and customer wait times.
Sightline™
ActivePlanning reveals the reasoning behind every forecast, recommendation, and inventory decision. Get answers in seconds—not hours of investigation.
ActiveAgents
Purpose-built agents work inside the platform, not beside it, monitoring live operations and acting on exceptions so your teams spend their time on decisions, not detection.
Agent Foundry
No-code tools to build and deploy agents that automate your own supply chain commerce processes, including any extension you have created with ProActive™.
Proactive
A low-code platform for extending logic, data, APIs, and UIs across Active solutions, so your own innovation is built into the platform rather than bolted alongside it.
Resources and Downloads
Solutions For Your Unified Commerce Challenge
Two product families cover the store and the order. ActiveStore™ handles point of sale, store inventory, and store fulfillment. ActiveOrder™ handles order management and customer engagement.
Progress and Results
Following a five-month project start-to-pilot phase, Pacsun rolled out Manhattan's POS solution across 300-plus stores in just eight weeks. Mobile checkout capabilities eased long in-store lines, while unified inventory management, powered by RFID integration, supported seamless fulfillment across Instagram, Amazon, TikTok, and Pacsun’s own channels.
Ship‑from‑store allowed Pacsun to ship roughly 40,000 units a day and keep up with rising e-commerce demand.
“ With Manhattan, we've improved our on-time performance significantly, upwards of 10% on-time performance improvement.”
Kevin Volk
VP of Supply Chain | KeHE
The Only Truly Unified Planning Solution
Making the Impossible Possible
Unified Business Planning brings planning and execution together in one connected platform, helping businesses respond to change with greater agility and precision.
Unified Commerce
Frequently Asked Questions
Multichannel retail means selling through more than one sales channel, such as a store and a website. Omnichannel retail connects those channels around shared inventory, orders, and customer history, creating one consistent omnichannel customer experience.
Unlike basic multichannel support, omnichannel customer service keeps the same order history and conversation context available across supported communication channels. A shopper can move between in-store service, SMS, WhatsApp, or chat while the team works from the same customer view.
It covers all three, plus store inventory and fulfillment. Manhattan’s omnichannel software solutions connect point of sale, order management, omnichannel customer service and engagement, and inventory on one platform, so each team works from the same order and customer context. Point of Sale, Store Inventory Management, and Store Order Fulfillment make up ActiveStore, while order management and customer engagement are part of ActiveOrder.
Yes. CRM integration and other connections run through Manhattan ActivePlatform, which is built to connect to the systems already running your business, including CRM, helpdesk or ticketing system tools, and ecommerce platforms. Manhattan Active solutions already integrate with partners for inventory visibility, payments, fraud, and search engine shopping. Your shared inboxes and knowledge base stay where they are, and Manhattan adds the real-time order and stock data those tools don’t carry on their own.
You can keep the systems your team already uses. If email marketing or marketing automation runs through HubSpot, support through HubSpot Service Hub, or customer records through a separate customer relationship management (CRM) system, Manhattan can work alongside them as the source of truth for orders, inventory, and customer history.
Maven for Customer Service handles real requests, including order changes, cancellations, returns, and price matches, over SMS, WhatsApp, and chat. Shoppers use familiar communication channels, and Maven hands complex conversations to a live agent with the full context attached.
No. Manhattan’s omnichannel platform connects to the ERP you already run for finance and procurement, and adds the real-time store, order, and inventory layer on top of it.
It depends on scope and your omnichannel strategy. PacSun’s ship-from-store rollout on ActiveOrder went live in two weeks. Many retailers phase in each solution in stages. Contact us to talk through what that looks like for your stores.
Hundreds of retail organizations, including athleisure, home furnishings, and premium lifestyle brands such as PacSun, At Home, and Brooks Brothers, plus Lamps Plus, all on the same platform.
Yes. It’s built to improve conversion rates, customer retention, and CSAT, alongside the operational numbers like fulfillment speed and inventory accuracy that make those customer-facing numbers possible.