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2024 Unified Commerce Benchmark for Specialty Retail in Europe

Our 2024 Benchmark for Specialty Retail in Europe is the region's first Unified Commerce benchmark with real purchases, real returns, and real customer journeys across digital and physical channels.

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2024 Unified Commerce Benchmark for Specialty Retail in Europe

Our 2024 Benchmark for Specialty Retail in Europe is the region's first Unified Commerce benchmark with real purchases, real returns, and real customer journeys across digital and physical channels.

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2024 Unified Commerce Benchmark for Specialty Retail in Europe

Our 2024 Benchmark for Specialty Retail in Europe is the region's first Unified Commerce benchmark with real purchases, real returns, and real customer journeys across digital and physical channels.

Manhattan Named a Leader in The Forrester Wave: Point-of-Service Solutions

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Manhattan Named a Leader in The Forrester Wave: Point-of-Service Solutions

  • Manhattan is recognised as a Leader in The Forrester Wave™: Point-of-Service Solutions, Q4 2024, which evaluated nine solution providers across 31 criteria.
  • The traditional retail "point of sale"—focused on scanning merchandise and processing payments at a single location—has evolved into an enterprise point-of-service (POS) solution that encompasses the entire shopping experience* for customers and associates.
  • Forrester recommends buyers look for POS vendors that prioritise in-store check-out and customer service touchpoints they need, help deliver omnichannel experiences, and value them as a strategic partner.

Manhattan Active Omni: A POS Leader in Forrester Evaluation

Manhattan Active Omni received the highest possible score (5.0) in 12 of 24 of the Current Offering criteria, such as custom checkout flow, digital payments, clienteling/assisted selling, practitioner UX, and endless aisle. Manhattan was also the only leader to receive the highest possible score for store inventory management, store fulfilment tool: pick-up from the store, product catalog, and reporting & analytics.  In our view, this recognition solidifies Manhattan Active Omni as a leading store technology that empowers retailers to deliver modern store experiences to both associates and shoppers.
 
Manhattan’s position as a leader in the Forrester Wave complements its recognition as the sole leader in the Forrester Wave™: Order Management Systems, Q2 2023. We believe that the combined strengths of our POS and OMS applications create a formidable, first-of-its-kind unified technology platform for omnichannel commerce in modern retail, profitably delivering on the promise of an exceptional customer experience.

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The Forrester Wave: Point-of-Service (POS) Solutions, Q4 2024

Complete the form to access your complimentary copy of The Forrester Wave: Point-of-Sale (POS) Solutions, Q4 2024.

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The Forrester Wave™ is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave are trademarks of Forrester Research, Inc. The Forrester Wave is a graphical representation of Forrester's call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change.

* Forrester report,The Point-Of-Service Solutions Landscape, Q3 2024." July 1, 2024