Refine Omnichannel Inventory Availability
Enrich Customer Ordering Experiences
Improve Order Fulfilment Performance
Orchestrate Post-Purchase Experiences
Order Management
Optimise ordering experiences from search to completed fulfilment, ensuring customers receive a precise and satisfying experience supported by efficient processes that lower fulfilment costs with Manhattan Active® Order Management.
The Brains of Your Omnichannel Operations
Designed to help retailers promise accurately, fulfil profitably, and scale easily, Manhattan Active Order Management is built to maximise conversion and optimise fulfilment costs. Through real-time, dynamic inventory visibility, intelligent fulfilment orchestration, and personalised post-purchase experiences, Manhattan Active Order Management unifies omnichannel order orchestration and customer service in a single powerful application—all built on a cloud-native, microservices platform that adapts swiftly to shifting demand. Continuous, versionless upgrades and adaptive intelligence ensure retailers can deliver on the promise of unified commerce—today and tomorrow.
Trusted By World-Class Brands to Deliver
Hundreds of brands trust Manhattan solutions to power their global commerce. See thier Customer Success Stories in the Insights section.
Can Your OMS Keep Up with the Complexity of Modern Retail?
Retailers are under immense pressure to modernise—but many are still constrained by OMS solutions designed for a different era. These legacy systems weren’t designed and developed to handle same-day fulfilment, manage stores as fulfilment hubs, or provide operational teams and customers with real-time answers. They often require bolt-on solutions for returns, workarounds for customer service, and manual effort to track down and surface basic order insights, limiting visibility and introducing friction across the path to purchase.
Enter Manhattan Active Order Management. As a recognised 6x leader in the Forrester Wave for Order Management Systems, it combines real-time availability across all channels, machine learning-driven, promising, intelligent order orchestration, and agentic AI customer service into one fully unified platform. The result: better transparency across your entire fulfilment network, faster delivery decisions, and higher digital conversions. It’s not just keeping up with modern commerce: it’s powering what’s coming next.
Retailers can’t afford to overpromise and underdeliver. However, most OMS platforms still rely on static inventory, rigid rules, and throttled APIs, meaning delayed shipments, inaccurate stocking levels, and unexpected shorts. With Available to Commerce and Fulfilment Optimisation capabilities, Manhattan Active Order Management intelligently governs which inventory is exposed to which channels and dynamically selects the best source and route for every order, ensuring you keep your customer promises—and more of your profits.
► Bealls Inc. reduces fulfillment costs with Manhattan Active Omni
► Michaels deploys omnichannel approaches to meet customer expectations
Legacy order management systems require retailers to stitch together disparate data sources or rely on middleware to gain visibility into fulfilment performance. With advanced analytics like Postgame Spotlight and Fulfillment Insights, Active Order Management helps retailers turn every order into a learning opportunity. By uncovering friction points and identifying trends earlier, retailers transform operational noise into clear insight and optimise inventory, processes, and teams for peak performance. .
► Forrester names Manhattan A Leader in Order Management – for the 6th time
► Postgame Spotlight: Insights To Help Optimise Fulfilment
With an OMS built to support modern service experiences, retailers can avoid disjointed systems, long resolution times, and frustrated customers. Built-in tools for customers and service agents ensures issues are resolved faster and with higher satisfaction levels. Manhattan Active Maven goes a step further, with a powerful agentic AI chatbot trained on your order management and customer service data. Customers get fast, contextual responses, while agents are equipped with tools that drive efficiency and insights, reducing both resolution time and operational costs.
► Check out Manhattan Active Maven, an award-winning agentic AI customer service chatbot
► Fortify Customer Service Capabilities with Agentic AI capabilities
As retailers put more emphasis on stores to meet omnichannel fulfilment demands, many OMS platforms struggle to keep up, meaning manual steps and redundant systems, as well as limited visibility, flexibility, and control. With native support for ship-from-store, curbside pickup, cycle counts, and cross-channel returns, Manhattan Active Order Management can help turn every retail location into a first-class fulfilment node. This is fulfilment built for modern retail needs, at the speed modern consumers demand.
► Machine learning and algorithms power autonomous, intelligent decision-making
► PacSun uses Manhattan Store Inventory & Fulfilment to turn stores into fulfillment centers
Resources and Downloads
Modern OM
Modern Order Management brings together commerce, fulfilment, and service to deliver speed, efficiency, and customer satisfaction at scale. The results: smarter fulfilment operations, happier customers, and better business outcomes.
Read the GuidesAbout Manhattan - eBook
At Manhattan, we provide more than just supply chain solutions. We are a team of experienced industry experts dedicated to equipping our partners with the tools needed to navigate the supply chain commerce world effectively.
DownloadService & Support - eBook
Manhattan provides the expert support and services team transportation leaders and managers need to ensure success and optimise your solution investment at every touch point.
DownloadOrder Management Features
Brooks Brothers maximises its omnichannel fulfilment potential
Learn how Brooks Brothers optimised its omnichannel capabilities and corralled a 100 percent increase in ecommerce fulfilment orders overnight.
Retail Works Better With Manhattan Solutions
Manhattan offers a breadth of solutions to improve order fulfillment performance and enhance the customer experience.
Store inventory & fulfilment
Support any combination of retail order fulfilment with precise inventory accuracy.
Customer Service & Engagement
Personalized engagement in stores depends on rich omnichannel customer history. Manhattan Active® Customer Service & Engagement makes it happen.
Point of sale
Empower store associates with Manhattan Active® Point of Sale, a POS built to turn the store into an experiential showroom, customer service centre and neighbourhood fulfilment point.
FAQs
Everything that you’ll need to know about order management systems.
The process of managing an order from capture through fulfilment—with the end goal of having every order fulfiled accurately, on time and to maximum profit.
That process often includes managing inventory levels, processing payments and tracking shipping and delivery.
OMS streamlines order fulfilment—guaranteeing accurate order promising.
OMS is the most efficient way to track inventory levels, automate tasks such as payment processing and provide real-time tracking to customers.
OMS can also collect data that yields insights into behaviour and sales trends, whilst scaling operations more effectively and reducing labour costs.
Manhattan offers Curbside, Enterprise Promotions and Interactive Inventory, Available to Commerce, Adaptive Network Fulfilment and Contact Centre.
Committing to a delivery date to the customer.
Accurate order promising can involve anything that affects the fulfilment, from inventory to shipping.
Look for OMS with third-party reviews.
Case in point: Manhattan Active Order Management was the only OMS selected as an industry leader in the Forrester Wave™: Order Management Systems, Q2 2021.
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Manhattan Active® Platform
A cloud-native, evergreen and extensible foundation engineered to handle the most complex supply chain networks in the world.
Composable microservices
API-first architecture with automated scalability, resiliency and availability. Every component is part of a shared application platform.
Innovation independence
Our low code, no code, your code development strategy means you pick what method of configuration and customisation works best for you—with as much support as you want or need.
Continuous updates
Every 90 days, all Manhattan Active solutions automatically receive new features and enhancements.
Faster and Easier Than Ever to Connect
Manhattan Active® Platform technology makes it faster and easier than ever to connect to existing systems, valued partners, and new services. To make it even easier, we’ve already integrated Manhattan Active Solutions into industry-leading solutions for everything from inventory visibility and autonomous mobile robots to payments, fraud, and search engine shopping, just to name a few. It’s your supply chain commerce ecosystem. Unified.