Omnichannel Commerce
Create a single, seamless customer experience with software that unites online, mobile, and in-store commerce—providing you with more inventory visibility, sales data, and customer preferences.
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Manhattan Active® Omni
Point of Sale
Easy, intuitive omnichannel promotions, RFID-enabled checkout, and payments that work on any device.
- Omnicart Checkout
- Clienteling and Messaging
- Offline Resiliency
Order Management
Global inventory visibility, optimized promising and fulfillment, plus intelligent returns processing.
- Intelligent Pickup and Delivery Promising
- Fulfillment Sourcing Optimization
- Reverse Logistics Optimization
Customer Service and Engagement
Retail-focused contact center, full-service support, and customer self-service—all in a single, seamless solution.
- Order Servicing and Payments
- Retail CRM and Case Management
- Digital Self-Service
Store Inventory and Fulfillment
Manage inventory and fulfill from the store with warehouse-quality efficiency—using the same app that controls selling and engagement.
- Curbside and In-Store Pickup
- Pick, Pack, and Ship
- RFID Support
Omnichannel Explained
Retail Spotlight: Athleisure
Athletic wear retailers such as PacSun keep pace with omnichannel shoppers that never slow down.
Retail Spotlight: Fast Fashion
Fashionable retailers such as Hot Topic provide the latest trends to omnichannel customers that expect nothing less.
Retail Spotlight: Premium Lifestyle
Classy retailers such as Brooks Brothers provide an omnichannel experience that meets its high-end customer expectations.
Five Reasons to Choose Manhattan’s Omnichannel Solutions
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01
Experience: Hundreds of retail organizations have partnered with Manhattan to create operational and customer-experience excellence—from warehouse to store and to home.
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02
Technology: Manhattan Active solutions are entirely cloud-native—and that translates to unprecedented scalability for your peak seasons and unmatched resiliency when your stores need it most.
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Intelligence: For over 30 years, Manhattan’s data and behavioral intelligence teams have been designing learning systems and infusing them into supply chain commerce solutions.
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Extensibility: Manhattan’s philosophy of personalization—no code, low code, your code—means making a Manhattan Active solution your own is fast and easy for both your development teams and partners.
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Performance: Manhattan omnichannel commerce solutions are designed to reduce bottom-line operational costs while increasing opportunities for higher conversions and top-line revenue growth.